Let’s Talk About Tipping

Orphanage is definitely the best cocktail bar in Cape Town. But on one of my recent visits I got a shock when I realised that they have started adding 10% to bar tabs over R200. I was quite outraged and immediately sent this tweet

Raymond, the owner then came and found me (martini in hand) and we chatted about it. He explained that although it was added to the bill, the barman was meant to point it out and explain that it was discretionary. My argument was that the barmen have no incentive to inform the patron. If the patron says nothing, they get the 10%, if the patron complains they then tell them it’s discretionary. This would explain why it was not pointed out to us by the barmen (2 occasions that evening).

 

 


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